Overview
Bernardo.pet is a platform that connects pet guardians to professionals and partners who provide pet care services. This policy applies to anyone with an account on the platform — guardian, professional or partner — and describes the full lifecycle of the personal data we process: what is collected, what it is used for, how long it is kept, and how you can access, correct or request deletion of your own data.
What data we collect
We collect only the data needed to operate each type of account and to enable service scheduling between guardians and professionals or partners.
Identification data
Name, email, phone, national ID/document and, when applicable, address — used to create your account, verify your identity, and, for approved professionals and partners, to display your public profile.
Pet data
Name, species, breed and care history of the pets linked to your guardian account — used to schedule services and keep a care history.
Scheduling data
Dates, times, services booked and appointment notes — used to run the schedule and the history between guardians and providers.
Communication preferences
A record of your consent for marketing communications, with the date and version of the text you accepted — strictly transactional communications (appointment confirmation, email verification) do not rely on that consent.
Session technical data
The IP address and browser associated with your login session, kept only while the session is valid and used for account security.
How we use the data
We use your data to operate your account, enable service scheduling, publish approved professional and partner profiles in the public directory, send transactional communications (confirmations, email verification, password reset), and keep an audit trail of administrative actions on accounts. We do not use your data for purposes incompatible with these, and marketing communications depend on your explicit, revocable consent.
Who we share data with
Profiles of professionals and partners approved by our team are public, since that is the purpose of that registration. Guardian and pet data are not public; they are visible only to the guardian and to the professional or partner they have an appointment with. When you request a copy of your data, we omit or minimize any information that could reveal another data subject's personal data — for example, the name of a second guardian sharing a pet appears only as an indication that one exists, not by name.
Retention and deletion
Each data category has its own retention policy. Session data, authentication tokens and social login links are discarded as soon as they expire or are no longer needed. When you request account deletion, your identification data is anonymized — not simply deleted — because existing appointment and audit records need to remain intact; that is why the process is called anonymization, not physical deletion of the database row. If there is a future appointment, an open dispute or a pending operational obligation linked to your account, deletion is temporarily blocked and you are informed of the reason. When a deletion is completed, we immediately end all active sessions and credentials for the account.
Your rights
As the data subject, you can exercise the following rights directly through the platform, by signing in to your account.
Access and portability
Request a structured copy of the data we keep about you, in a machine-readable format, without including other people's personal data.
Correction
Correct directly, through the normal registration screens, any data that is already editable; for what isn't, you can open a request and track its resolution.
Erasure
Close your account and request anonymization of your personal data, subject to operational or legal holds that prevent immediate deletion.
How to exercise your rights
To request access to, correction of or erasure of your data, or to ask anything about privacy, email contato@bernardo.pet. We reply from the same address.
Consent and communications
Communications strictly necessary to provide the contracted service — such as appointment confirmations or email verification — do not depend on consent and keep being sent while your account is active. Marketing communications depend on your explicit consent, recorded with the date and version of the text you accepted, and can be withdrawn at any time without affecting your use of the services.
Security and audit
Administrative actions on your account are recorded in an internal audit trail, used only for traceability — never as an export channel for your data. That trail, like our technical logs, is built to never retain passwords, session tokens or other secrets.
Questions
If you have questions about this policy or about how your data is handled, contact us through the support channels available within the platform.